Frequently Asked Questions

We currently accept payment via Visa (Credit, Debit and Electron), Maestro, Mastercard, American Express and Paypal.

We can also accept orders by post or by email – please contact us if you would like to place an order in one of these ways. 

Once placed, orders generally leave our warehouse within 24 hours. Due to this rapid turnaround, it’s usually not possible to cancel or amend your order once it is placed. However, you can still return item(s) to us upon receipt and / or place an additional order for any products you may have missed.

When you’re happy with the items in your basket and are ready to proceed to checkout, click ‘View Basket and Checkout’ at the top of your screen. You will be guided through our checkout process and invited to provide details of your delivery and billing addresses, as well as ways in which we can contact you (in case we need to get in touch, and in order for us to confirm your order).

Once you have provided this information, you’ll be redirected to our secure payment server. Select your preferred payment method (i.e. card type or Paypal) from the icons available and input card details on the following screen if applicable.

You may be asked to input your 3D Secure code if you use the Verified by Visa or Mastercard service. When your payment has been accepted, you’ll be redirected back to the Tiide website, and your order will be confirmed. You’ll shortly receive email confirmation.

All payments are processed in GBP (British Pounds Sterling). If your country uses a different currency, your order value will be automatically converted during payment based on the current exchange rate. If you’re not sure how much your order will cost, you can use the Universal Currency Converter provided by XE for a guideline. 

There can be many reasons why payment may be declined. Unfortunately this isn’t something we’re able to advise upon – for more information, or if you think this has occurred in error, please contact your card issuer.