Delivery Information

UK Delivery Options

  • FREE UK delivery on all products (3-5 working days)
  • 1st class delivery £3.95 (1-2 working days)
  • Other delivery methods available on special request, please contact us separately.

International Delivery Options

  • European Standard delivery - FREE (generally up to 10 working days)
  • Non-European Standard Delivery - FREE (generally up to 14 working days)
  • Other delivery methods available on special request, please contact us separately.

Please note: For international shipping it may take longer than suggested above due to customs. If you feel that you have been waiting too long for your order please contact us.

We hope that in most cases delivery times will be much lower than those advertised above, but if there are delays with customs this is out of our control.

Please Note:

All postal times are a guide only, as delays in postal services or customs are unfortunately out of our control. We will however do our best to help where we can.

We do not dispatch on weekends or UK public holidays.

We will inform you immediately if an item is out of stock.

All customers are supplied with order tracking details (where applicable) via email.

Shipping Countries

We currently ship to the following countries. If your country is not listed, unfortunately we are unable to ship to this region.


·        Andorra

·        Anguilla

·        Antigua and Barbuda

·        Argentina

·        Aruba

·        Australia

·        Austria

·        Bahamas

·        Barbados

·        Belarus

·        Belgium

·        Bermuda

·        Bonaire, Sint Eustatius and Saba

·        Bosnia and Herzegovina

·        Brazil

·        British Indian Ocean Territory

·        Brunei Darussalam

·        Bulgaria

·        Canada

·        Canary Islands

·        Cayman Islands

·        Chile

·        China

·        Christmas Island

·        Cocos (Keeling) Islands

·        Cook Islands

·        Croatia

·        Cuba

·        Curacao

·        Cyprus

·        Czech Republic

·        Denmark

·        Dominica

·        Estonia

·        Falkland Islands (Malvinas)

·        Faroe Islands

·        Fiji

·        Finland

·        France, Metropolitan

·        French Polynesia

·        Georgia

·        Germany

·        Gibraltar

·        Greece

·        Greenland

·        Grenada

·        Guadeloupe

·        Guernsey

·        Heard and McDonald Islands

·        Hong Kong

·        Hungary

·        Iceland

·        India

·        Indonesia

·        Ireland

·        Italy

·        Jamaica

·        Japan

·        Jersey

·        Korea, Republic of

·        Latvia

·        Liechtenstein

·        Lithuania

·        Luxembourg

·        Macau

·        Malaysia

·        Maldives

·        Malta

·        Martinique

·        Moldova, Republic of

·        Monaco

·        Montserrat

·        Netherlands

·        Netherlands Antilles

·        New Caledonia

·        New Zealand

·        Niue

·        Norfolk Island

·        Norway

·        Philippines

·        Pitcairn

·        Poland

·        Portugal

·        Reunion

·        Romania

·        Russian Federation

·        Saint Kitts and Nevis

·        Saint Lucia

·        Saint Vincent and the Grenadines

·        San Marino

·        Serbia

·        Singapore

·        Slovak Republic

·        Slovenia

·        South Africa

·        South Georgia & South Sandwich Islands

·        South Sudan

·        Spain

·        St. Barthelemy

·        St. Helena

·        St. Martin (French part)

·        St. Pierre and Miquelon

·        Sweden

·        Switzerland

·        Taiwan

·        Thailand

·        Trinidad and Tobago

·        Turkey

·        Turks and Caicos Islands

·        Ukraine

·        United Kingdom

·        United States

·        United States Minor Outlying Islands

·        Virgin Islands (British)

·        Virgin Islands (U.S.)

·        Wallis and Futuna Islands


Returns Procedure

If returns are received within 14 days of receipt by the customer, a refund will be issued. Refunds are generally processed within 7 days after we receive the returned items. Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days). Please ensure all items being returned are in a re-saleable condition, in original, undamaged packaging with all labels attached, and have not been worn or otherwise used. We regret that we will be unable to accept non-faulty returns where tags have been removed.
When posting your item(s) back to us, it is strongly recommended you obtain proof of postage. Please ensure that items are well packaged. From overseas, the parcel must be clearly marked as “RETURN”.

After goods have been inspected by us, you will receive a full refund of the purchase price.

Where UK free delivery has been given, a postage cost of £4 will be deducted from refunds if the entire order is returned.

If an item arrives faulty or incorrect, you must contact us by email or telephone within 7 days of receipt. If within 28 days of purchase goods returned to us are deemed faulty, incorrect or damaged after inspection, you will receive a repair or replacement, plus reimbursement for the return delivery charge when postage receipt is provided (up to a maximum of £10). Please note if the item is deemed not faulty, the customer is responsible for all postage costs.

After 28 days you may return any item for inspection if you believe it to be faulty, and we may either repair or replace at our discretion if the item is deemed defective. Please contact us prior to returning goods. Please note if the item is deemed not faulty the customer is responsible for all postage costs.

Please send your returns to:

Tiide Limited
Unit A1
Millbrook Court
Cheshire, UK
CW10 0GE