Terms and Conditions

Your statutory customer rights are not affected. By using this site you agree to accept these terms and conditions.

Sale and Purchase

We will sell and you will purchase clothing and other products subject to our terms and conditions of business set out below. The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us in accordance with these terms and conditions. For the avoidance of doubt, receipt of an order via our site does not constitute acceptance of an order.

Price

All prices are quoted in pounds sterling and are inclusive of UK VAT unless otherwise specified. All clothing and accessories are exclusive of delivery and packaging, unless otherwise stated. Details of our delivery charges are set out during checkout.

Prices are correct at the time of order and relate to Internet purchases only. All orders for products are subject to availability and we reserve the right to refuse to supply an individual or other organisation.

Every effort has been made to provide accurate representations of the goods through images and descriptions. There may however be small variations in colours and designs when items are viewed online compared to the physical goods. By using this site you are deemed to have accepted this.

Value Added Tax (VAT)

Deliveries to EU countries will be charged with the standard UK VAT of 20%.

Discounts and Promotional Codes

From time to time, Tiide may release discount codes or promotional codes. Only one discount code can be used per order, and discount codes cannot be applied against gift voucher purchases.

Payment

Payment must be made in pounds sterling only by major credit or debit cards as listed on the site. We also accept UK bank cheques and postal orders for payment.

Passing of Property

The title of the goods does not pass to the customer until the full payment has been made by the customer, received by us and the goods delivered.

Passing of Risk

The risk in the products will pass to the customer on delivery. The risk in this context is taken to mean any damage or cost arising as a result of the purchased products to either the purchaser, the purchaser’s property or to any other third party or property.

Delivery

Any date or time period for delivery will be considered as indicative only and does not form any part of a guarantee. The customer will be informed of any products not available at the time of their order and will be sent to you, as soon as possible, when received from our suppliers. We cannot be held responsible for losses or inconveniences caused as a result of delays in deliveries by us or our suppliers. All products are sent by courier of our choice. All deliveries must be signed for upon receipt unless instructions are given by the customer to the contrary at the time of purchase. We reserve the right to deliver only to the address of the person who is the holder of the credit or debit card used to purchase the products.

If instructions are given to leave the goods without a signature then delivery is deemed to have taken place at the point the instructions are carried out by our couriers.

Our courier’s records of any delivery, whether signed for or not are considered definitive. On delivery of the goods the purchaser of the goods becomes responsible for any losses or damages arising as a result of their use however they may arise.

Acceptance

You will inspect any products and you will be deemed to have accepted the products unless you contact us within 14 days. If no such action is taken, we will consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any rejection of cancellation at a later date. Your statutory customer rights are not affected.

Right to Cancel

You have the right to cancel your contract with us at any time during the period which starts on the day the contract begins and ends on the expiry of fourteen working days beginning on the day after the date of delivery of the products.

Returns Procedure

If returns are received by Tiide Limited within 14 days of receipt by the customer, a refund will be issued. Refunds are generally processed within 7 days after we receive the returned items. Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days). Please ensure all items to be returned are in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been worn or otherwise used. We regret that we will be unable to accept non-faulty returns where tags have been removed.

When posting your item(s) back to us, it is strongly recommended you obtain proof of postage with tracking details. Please ensure that items are well packaged.

After goods have been inspected by us, you will receive a full refund of the purchase price. If the order was delivered outside the UK, your refund will be deducted a carriage price of £8.50 (Europe) or £12.75 (Rest of World) in the case of non-faulty items.

If within 28 days of purchase goods returned to us are deemed faulty, incorrect or damaged, you will receive either a full refund, repair or replacement, plus reimbursement for the return delivery charge when postage receipt is provided (up to a maximum of £10).

After 28 days you may return any item for inspection if you believe it to be faulty, and we may either repair, replace or refund at our discretion if the item is deemed defective. Please contact us prior to returning goods.

Please send your returns to:

Tiide Limited
Unit A1,
Millbrook Court,
Middlewich,
Cheshire, UK
CW10 0GE

Unfortunately we are unable to offer exchanges at this time. You will need to return the unwanted item to us for processing first and then place a new order.

General

If any part or parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable or effective.

These terms and conditions may be revised at any time and we reserve the right to do so.

Nothing in these and conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens’ Advice Bureau.

Governing Law

Your use of this Site and any purchase by you on this Site of any products will be governed by English Law and will be deemed to have occurred in mainland United Kingdom.

Privacy

Tiide Limited uses the latest credit card security and encryption protocols for online payments.

Tiide staff never see all your card details.

Card details are not saved.

We take your privacy very seriously.

Any personal information you give us will not be made available outside Tiide Limited.

When you proceed to the credit card details page, you will enter the secure shopping area. If you want to verify the security of your connection, look at the lower right-hand corner of your browser window. If you see a padlock or an unbroken key (depending which browser you are using), then SSL is active. In addition, you can look at the address bar of your browser. When accessing a secure server, the first characters of the site address will change from ‘http’ to ‘https’. This security is active only in the checkout area.

Privacy Policy

By accessing or using this web site operated by Tiide Limited you agree to the terms of the privacy policy, as outlined below.

Collection of Personal Information

Tiide Limited collects information in order to record and support your participation in the activities you select. It does not however store credit card details. Tiide Limited also uses information that you provide as part of our effort to keep you informed about product changes, special offers, and other products and services.

Tiide Limited recognises and appreciates the importance of responsible use of this information. If you do not want the information you provide to be used to inform you of other products and special offers from Tiide Limited, and you indicate this preference when you provide the information to us, we will honour your preference. When you submit personal information to Tiide Limited with respect to a particular activity, such as ordering a product, you understand and agree that in order to complete the activity and update related files, Tiide Limited may need to transfer, store, and process your information in any of the countries in which such entities maintain offices, including without limitation, the United Kingdom. Your personal information will not be transferred outside of the European Union for any other purpose unless you give your consent.

Updating Your Personal Information

You have the right to access and correct your personal information and privacy preferences. This may be done by writing to us at:

Tiide Limited
Unit A1,
Millbrook Court
Middlewich
Cheshire, UK
CW10 0GE

Please include your name, address, and/or e-mail address when you contact us.

Copyright and Trademarks

All site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this site are the copyright of Tiide Limited and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of the site for the sole purpose of placing an order with us or using the site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without our prior written permission is strictly prohibited.

Privacy Policy

Tiide Limited is committed to protecting your privacy and we comply with the data protection laws applicable to the UK. We use the information collected from you to process orders and to provide a more personalised shopping experience.

If you have any queries please contact us at the above address or email info@tiide.com.